Privacy Policy

Fourbie Exchange, Inc. (Fourbie, we, us, or our) operates fourbieexchange.com and related services that link to this Privacy Policy. We help people discover and list vehicles and connect with sellers. This policy explains the personal information we collect, how we use and disclose it, how long we retain it, and the choices available to you.

This policy applies to visitors, account holders, buyers making inquiries, sellers, dealer representatives, Community Partner applicants, and people who contact us. Certain features described below apply only when offered and used. Personal information means information that identifies, relates to, or can reasonably be linked to an individual, as defined by applicable law.

For privacy questions or requests, including account or personal information deletion, email info@fourbieexchange.com. You do not need an account to submit a privacy request.

We collect information you provide when registering, managing an account, contacting us, or signing up for communications. This can include your name, email, telephone number, account credentials, preferences, and association with a seller or dealer account. Dealer records can include business details, locations, authorized users, and designated inquiry recipients.

If you choose Google or Facebook registration or sign-in, we receive basic information authorized through that provider, such as your name, email, provider-specific user identifier, and profile picture if supplied. We use it to create, authenticate, or securely link your Fourbie account. We do not receive your Google or Facebook password or request access to your private messages, contacts, or posts for this login feature. We may retain the provider identifier and authentication information needed to maintain the connection.

When you inquire about a vehicle, we collect your name, telephone number, email address, IP address, and submitted message. We also collect the content and associated details of support requests, valuation requests, Community Partner applications, and other forms. Valuation and search features may collect a ZIP code or other location you provide. Please do not include sensitive personal information that is unnecessary for your request.

We collect vehicle information, VIN or chassis number, stock number, price, vehicle location, listing status, descriptions, photographs, videos or video links, documents, and seller information you submit or authorize us to obtain. Uploads may contain information about people or embedded metadata. Remove personal documents, home-address details, and other private information from material intended for public display.

When you buy a listing or other paid service, we receive information about the purchase, amount, payment status, billing contact information, transaction identifiers, subscription, renewal or cancellation, and any discount or partner attribution. Stripe processes payment details. We do not store full payment card numbers on our servers. Community Partner records may include application, attribution, and payout administration details.

We collect IP address, browser and device information, cookie or session identifiers, referring pages, pages viewed, timestamps, and interactions with site features. This can include search terms and filters, result counts, listing views, outbound clicks, and inquiry-submission events. We also keep operational records of account activity, such as sign-ins, form submissions, acknowledgements of applicable terms or policy versions, and cancellations. We use technical signals to detect and investigate spam, fraud, and misuse.

We may receive information from dealers and their inventory providers, sellers who designate account or inquiry contacts, Google or Facebook when you choose social login, payment and communications providers, and CARFAX or other providers used to fulfill a service you request. Dealer-supplied inventory may be imported or updated through authorized feeds. We combine this information with related records to operate the services.

We use personal information to operate accounts and listings; authenticate users; route inquiries; respond to support and valuation requests; process payments, subscriptions, discounts, and refunds; administer partner applications and attribution; and fulfill requested vehicle-history services.

We use search and engagement information to improve search results, recommend relevant inventory, measure listing performance, and provide sellers and authorized dealer users with reporting. Reporting may include counts of views, outbound clicks, and inquiries. Sending an inquiry separately discloses your inquiry information to the seller as explained below.

We use contact and account information to send service communications, such as verification and welcome messages, receipts, listing notices, availability checks, and dealer performance summaries. We also send newsletters, promotions, and submission reminders subject to applicable law and your communication preferences.

We use security and activity information to maintain reliable services, investigate suspected fraud or abuse, troubleshoot problems, document account actions, and enforce our agreements. Automated controls may flag, hold, or block suspicious activity for review. Contact us if you believe a legitimate submission or account action was incorrectly restricted.

We also use information to meet legal obligations, manage accounting, respond to lawful requests, resolve disputes, and process privacy requests. We will obtain consent when required for a particular use. Acknowledging this policy does not replace consent where the law requires it.

Information included in a published listing or partner page is available to visitors and may be indexed by search engines, copied, or shared. This includes vehicle details, photographs, descriptions, location, and any seller contact information displayed with the listing. Choosing a Community Partner attribution may display that association publicly.

Marking a vehicle sold does not necessarily remove its listing page. A sold page may remain publicly accessible as a historical listing even when excluded from active inventory. Account closure, subscription cancellation, and marking a listing sold are different from requesting deletion of personal information. Section 8 explains how to request deletion. We do not treat a public listing or a content license as a waiver of privacy rights that apply to you.

When you submit an inquiry, we send your contact details and message to the relevant seller. Delivery may include the appropriate dealer location, additional recipients designated by the seller or dealer, and the dealer's lead-management or CRM provider. These recipients may receive the information by email or a structured lead format. IP address information may also be included where used to identify or prevent fraudulent inquiries. Sellers and their providers handle information they receive under their own practices and applicable obligations.

We disclose information needed by providers supporting hosting, storage, security, development and maintenance, analytics, payments, CRM, and communications. These include Google Analytics, Stripe, HubSpot, and SendGrid where used. Authorized personnel and contractors may access relevant records to operate, support, and secure the services. We require appropriate confidentiality, security, and use restrictions for providers processing information on our behalf.

For an eligible CARFAX report, we provide the vehicle identifier and request details needed to obtain the report. The resulting report or access link may be displayed with the listing. CARFAX's own privacy practices apply to information it handles independently.

We use attribution and payment records to administer Community Partner benefits and payouts. Public partner pages can display attributed listings. Partner reporting may include qualifying listing references and payout information needed for program administration; selecting a partner does not authorize unrelated disclosure of your private inquiry messages.

We may disclose information as necessary to comply with law or enforceable legal process; protect people, rights, property, or security; investigate fraud; and establish or defend legal claims. Information may also be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate safeguards and applicable law. Additional disclosures may occur at your direction or with consent.

KeySavvy and LightStream are referral links. We do not provide them with your inquiry or account information as part of those referrals. When you visit their sites, they may receive ordinary browser connection information and referral information and collect information directly from you. Their own policies govern those interactions.

We do not sell personal information or share it for cross-context behavioral advertising, and we do not process personal information for targeted advertising as those terms are defined by applicable state privacy laws. We may use service providers to send our own marketing communications and analyze our services. If our practices change, we will update our disclosures and provide any legally required choices or consent before the new processing begins.

We use cookies and similar technologies to support sign-in, security, preferences, and site operation, and to measure use and performance. Google Analytics and other operational tools may receive technical information and interaction events. Our analytics measurement is not intended to collect the contents of inquiry messages. We do not permit analytics or advertising tools to capture those messages; CRM and communications providers process them to deliver and manage the inquiry.

Our cookie banner provides information about our use of cookies. Dismissing the banner does not itself change your cookie settings. You may block or delete cookies through your browser settings, although disabling essential cookies can affect sign-in or other functions. Browser settings may need to be configured separately on different browsers or devices. Google also offers an Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout. Contact info@fourbieexchange.com with questions or requests about tracking. Where consent or an opt-out mechanism is required by applicable law, we provide the required choice; simply browsing the site or dismissing the banner is not a substitute for legally required consent.

Our site does not currently respond to the legacy browser Do Not Track signal. Where applicable law requires, we honor recognized opt-out preference signals, including Global Privacy Control, for the processing those signals cover. These signals are distinct from account deletion and email unsubscribe requests. We do not engage in the sale or targeted-advertising activities described in Section 4.

Third-party services you choose to use through external links, social login, or embedded content may collect information directly, including through their own technologies. Their handling of that information is governed by their policies. We do not authorize them to use our inquiry-message contents for cross-site advertising.

You can unsubscribe from marketing emails using the link in the message or by contacting info@fourbieexchange.com. We process marketing opt-outs promptly and within applicable deadlines. You may still receive necessary nonmarketing communications about an account, purchase, security issue, or privacy request.

You can update available account details through your account or ask us to correct them. You can manage or revoke Fourbie's social-login connection through your Google or Facebook account settings. Revoking that connection does not, by itself, delete records already held by Fourbie. If social login is your only sign-in method, contact us about account access before disconnecting it.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, taking account of the kind of record, the service relationship, legal requirements, security needs, and any actual dispute or legal hold.

Account records support the account while it is active. Inquiry and support records support delivery, follow-up, and resolution of issues. Billing, discount, and payout records support accounting, tax obligations, and transaction disputes. Search, usage, and security records support measurement, troubleshooting, and abuse prevention. Privacy-request and suppression records document compliance and help prevent unwanted contact or reintroduction of deleted information. Each purpose is subject to applicable limits on retention.

Where the listing recycle-bin feature is available, ordinary administrator-deleted listings are removed from public access and normally held for up to 30 days for recovery before permanent deletion through that workflow. This is not a promise that every related account, transaction, or backup record is deleted within 30 days. Privacy deletion requests are handled separately and are not delayed beyond applicable legal deadlines by that workflow.

We use reasonable administrative and technical safeguards appropriate to the information we handle. No online service or storage method can guarantee absolute security. When information no longer needs to be retained, we delete it or de-identify it as appropriate. Backup copies may remain until scheduled replacement or deletion, subject to applicable law and restricted use; we take steps to prevent deleted information from being returned to ordinary use if a backup is restored.

To request deletion, email info@fourbieexchange.com. A subject such as “Data Deletion Request” helps us route your message but is not required. Include the email associated with your account or inquiry and tell us whether you want to close your account, delete particular information, or both. If you used Google or Facebook login, mention the provider. Do not send passwords, full payment card details, or identity documents with the initial request.

We may ask for limited additional information reasonably needed to verify your identity or locate the relevant records. If you no longer control the original email address, tell us so we can discuss another verification method. We do not require you to create an account to make a request.

After verification, we delete the information covered by a valid request or explain any applicable exception. This includes personal information obtained through Google or Facebook login where covered by the request. We also take steps required by law concerning relevant service providers and other recipients. Account closure can end access to listings and other account features. We will address associated recurring subscriptions as part of closure so they do not continue renewing without an account relationship; deletion does not itself determine refunds or erase amounts lawfully owed.

Some records may be retained where required or permitted by applicable law, such as narrowly necessary tax and transaction records, fraud-prevention information, legal-hold material, or a record of your request. We limit retained information to the permitted purpose. We explain material exceptions rather than treating all account-related records as permanently exempt from deletion.

Information previously delivered to an independent seller or another third party may remain in that party's records. You may also contact that party directly. This does not limit any obligation we have to notify recipients or facilitate deletion under applicable law. Copies in search engines or other independently controlled locations may take time to disappear or require a separate request.

We aim to acknowledge requests within 10 business days and complete verified deletion requests within 30 calendar days of receipt. If more time is needed, we respond within the applicable legal period, generally no later than 45 calendar days from receipt, explain any permitted extension before the initial deadline, and apply any shorter deadline required by law. Verification does not automatically restart the response period. We notify you of completion or explain why we could not complete all or part of the request and how to appeal.

Removing Fourbie from Google or Facebook does not automatically delete your Fourbie account. Deleting your Fourbie account does not delete your Google or Facebook account. Contact info@fourbieexchange.com to request deletion of information Fourbie holds.

Depending on your residence and which laws apply to Fourbie's processing, you may have rights to confirm whether we process your information; access it and receive a portable copy; correct inaccuracies; request deletion; obtain information about disclosures, including categories or identities of recipients where required; and opt out of sale, targeted advertising, or certain profiling that produces legal or similarly significant effects. California residents may also have the right to limit certain uses and disclosures of sensitive personal information where applicable. We use account credentials and other sensitive information needed for requested services for those purposes, security, and other legally permitted purposes.

Maryland residents have the rights described above when the Maryland Online Data Privacy Act applies, including access to categories of third parties receiving personal data and an appeal of a denied request. We do not use the marketplace features described in this policy to make solely automated decisions with legal or similarly significant effects, such as decisions about credit eligibility.

Send requests to info@fourbieexchange.com. We provide responses without charge as required by law. We may verify identity for access, correction, or deletion using information already associated with you and proportionate additional details. Opt-out requests are handled without identity verification where the law requires. Authorized agents, parents, guardians, and other authorized representatives may act as permitted by law; we may request appropriate evidence of authority.

If we deny a request, you may appeal by replying to our decision or emailing info@fourbieexchange.com with “Privacy Appeal” and an explanation. We aim to respond within 45 days of receipt, or sooner where required, and explain our decision. If an appeal is denied, we provide information about contacting the relevant regulator where required. You may also contact your state attorney general, including the Maryland Office of the Attorney General at oag.maryland.gov. We do not unlawfully discriminate or retaliate against you for exercising privacy rights.

Our services are not directed to children under 13, and we do not knowingly collect their personal information. Under our Terms, users under 18 may use the services only with parental or guardian involvement and consent. If you believe a child under 13 has provided information, contact us so we can investigate and take appropriate steps to delete it. We comply with additional protections for minors where applicable.

Fourbie focuses on U.S. users. Information may be processed in the United States and other places where our providers or authorized support personnel operate. Applicable privacy protections can differ by country. This policy does not waive any rights or safeguards that apply to your information under law.

We may update this policy as our services or practices change. We will post the revised policy with an updated date and provide additional notice or obtain consent when required. Changes do not eliminate rights that apply to information already collected.

Fourbie Exchange, Inc.
Attn Privacy Requests
13798 Blythedale Drive
Mount Airy, MD 21771
Email: info@fourbieexchange.com